Terms of service
Minimum order amount
The value of the products included in the order must be at least 12€. Unfortunately, due to packaging and shipping costs, we are unable to deliver products purchased for less than 12€.
Delivery
Most of our products are handmade and have a certain working time, so there are pre-orders and in-stock items. Your order may therefore be: a) in-stock order, b) pre-order or c) mixed order.
a) In-stock orders
We try to dispatch all orders within two business days. If the dispatch of an order is delayed for any reason, we will contact the customer as soon as possible. After we hand over the package to our carrier, delivery usually takes about 1-3 business days depending on your location.
b) Pre-Order
We will write the pre-sale item duration in the item detail page, if there is more than one pre-sale item in the order, the pre-sale period will be based on the item with the longest duration in the order. If the dispatch of an order is delayed for any reason, we will contact the customer as soon as possible. Orders will be dispatched within 1-2 working days after all items have been completed. Delivery with us usually takes about 1-3 business days depending on your location.
c) Mixed Orders
When there are both in-stock and pre-sale items in an order, the default is to wait for the pre-sale items to be completed and shipped together. The pre-sale period is based on the product with the longest working period in the order. If you would like to have your order partially shipped in advance, orders over 100 euros can be shipped directly by contacting our customer service, while orders under 100 euros will be subject to an additional shipping fee. We will dispatch the order within 1-2 working days after the completion of all items. Delivery usually takes about 1-3 working days depending on your location.
Delivery Methods and Fees
We ship products via Posti or Matkahuolto to addresses in Finland with home delivery or to a pick-up point of your choice. You can easily choose the shipping method and pick-up point during checkout.
Price List
|
Delivery Method |
Price |
Promotional Price |
|
Posti Parcel Point |
4.90 |
Free with purchases over €60 |
|
Posti Home Delivery |
9.90 |
Free with purchases over €100 |
|
Matkahuolto Parcel Point |
4.90 |
Free with purchases over €60 |
|
Matkahuolto Home Delivery |
9.90 |
Free with purchases over €100 |
Posti Home Delivery
Posti delivers your order as a climate-friendly Posti Green shipment to the address of your choice. Before delivering your order, Posti will call the recipient of the parcel to agree on the most suitable delivery time.
Matkahuolto Lählä package (pick-up and drop-off points)
Delivery is free for orders over 50€. The order will be delivered on a working day to the recipient’s nearest (or the customer’s chosen) Matkahuolto pick-up point.
You can collect your Matkahuolto parcel from more than 1,100 pick-up points throughout Finland.
Matkahuolto Jako parcels (home delivery)
Orders are delivered to the recipient on working days nationwide. For consumer customers, the delivery time is agreed in advance by phone or SMS.
Cancel Orders and Returns without Reason
Up to 14 days from delivery we offer an unreasoned return for most of the orders (excluding customised items). Your item must be unworn or unused, in its original packaging, and in the same condition as when you received it in order to be eligible for a return. The gift needs to be returned together.
Please be sure to fill out the cancellation form before returning your item.
Please be aware that we will not accept returns for items that are sent back to us without first requesting a return.You must return the product(s) within 7 days immediately after we send you the cancellation confirmation email. Returned goods need to be carefully packaged. Please write the following information on a slip of paper and send it with your return.
Order number, Name, Email and Phone number
The right of return only applies to saleable products that have not yet been put to use. If you have any additional questions or need assistance, please feel free to contact us through customer service. We will help you all the way through the return procedure. There is no 14-day right of return on customised products or services.
Refund
Once we have received and inspected your return, we will notify you and let you know if the refund has been approved. If approved, the refund will be processed within 10 business days according to the original payment method used at the time of purchase. Shipping charges for the order will not be refunded, we highly recommend you to carefully measure your nails and check your order before purchasing. If the gift is not returned, we will deduct certain amount when refunding.
Supplements for lost nail tips
If the nail piece is lost or damaged, and need to make up one, you can contact customer service to order a supplement. Because the design of each nail is different, the price of the supplement is also different. The price is determined by the complexity of the workmanship. You need to bear the shipping costs, or ship with your new order.
Please note that our designer nails are covered by a one month guarantee, see the Design & Customisation page for details.